Frequently Asked Questions
If you have selected 'pick up' you will receive a notification via email that your order is ready to be picked up. We will contact you to provide the pick up address and schedule a pick up time that is convenient for you.
If you opt for shipping, an email will be sent with your tracking number once your order is dispatched.
Your order will take between 2-3 weeks to be dispatched. This is because stock is made to order. After your order is dispatched, you will receive your order within 3-4 working days. Please contact us if your order is urgent and we will aim to accommodate if possible!
We apologise for any inconveniences caused! Please note that we function as a non-profit organisation with very small team, occasionally resulting in errors. Please kindly contact us so we can rectify your order immediately. We appreciate your understanding.
To cancel your order, please contact us as soon as possible via email at TheCraftSouk@hotmail.co.uk. Please be aware that cancellations are only possible if your order has not yet begun processing.
Please contact us as soon as possible so we can send you a replacement. When reaching out to us, kindly provide your order number and a description of the issue for a prompt resolution.
Kindly note we do not allow returns or exchanges due to the nature of the sale. If unsure about your size, reach out to us for assistance.
Each month we will donate all profits generated directly to the Urgent Gaza Medical Appeal with Medics across continents.
https://www.muslimgiving.org/thecraftsoukPalestine
Please get in touch by emailing us at TheCraftSouk@hotmail.co.uk
Turn the item inside out and wash at 30 degrees. Do not iron over the design and do not tumble dry.